It goes without saying that so far this HP software has not impressed me. This is a brand new PC, which I have owned for 1 week, and I have spent the entire week trying to sort out this problem, with no luck whatsoever. I have tried System Restore but that failed to restore, and left the system as it was. I have carried out this procedure several times, with no success, and am now contemplating trying to uninstall/reinstall in Safe Mode, but I thought I would ask the question here first. I have run HP Performance Check and HP Operating System Check, and tried to update again but the problem persists.Īny attempt to update to the latest issue causes the problem to reoccur. I can not Uninstall via the Control Panel, as, due to the faulty identification of the Apps, I do not know what I would be uninstalling. The App under "Recent" can be removed via “More/Remove” from this list. Neither of the faulty Apps in the Start Menu will Uninstall via the App Option for Uninstall. There is yet another HP Support Assistant under “H” - HP Help and Support.
There is also another HP Support Assistant under “H”, lower down the list of Start Apps. One opens the "Old" Assistant, the other, for some strange reason, opens Microsoft Store. I have also tried to install the update from a manual download but that does not work either.Īs a last resort I have reinstalled the Assistant from C:\swsetup\SP96844\HPSA8x\setup.exe and now have the Old Version 8.8.24.33 running again.Īfter the failed attempts to update, and reinstalling the Old version, I find two Apps in Start Menu under, ‘Recently Added’, both identified as HP Support Assistant. HP Support Assistant has not been installed successfully. I have tried to run the Update but I get a message which says I am having a problem with updating the HP Support Assistant. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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